Senior Account Manager At AZA Finance

Job Description

• As a Senior Account Manager at AZA Finance, you will be responsible for managing and growing a portfolio of strategic client accounts, including both existing and newly onboarded clients.
• Your primary objective is to achieve quarterly revenue targets through proactive account management, upselling, cross-selling, and identifying referral opportunities.
• You will collaborate closely with internal teams such as Product, Trading, Legal, Compliance, Sales, and Payments to ensure seamless service delivery and strengthen client relationships.
• Leveraging data and insights, you will focus on improving client retention, reducing churn, and driving overall account growth, while maintaining up-to-date account plans that align with each client’s evolving needs and expectations.

Responsibilities

Client Relationship Management:

• You will need to master a sound understanding of AZA Finance’s product offering and pricing structures in order to maintain client relationships and support them with the right solution for their needs.
• Serve as the main point of contact for clients, building strong relationships and understanding their business needs leading to high level of client satisfaction.
• Develop and implement account management strategies to ensure client satisfaction, retention, and growth.
• Conduct regular meetings and check-ins with clients to review performance, discuss upcoming initiatives, and identify opportunities for additional services.

Account Planning and Strategy:

• You will be responsible for generating referrals which will be enhanced by developing strong relationships with existing clients.
• Develop and execute a strategic account planning process in which the client’s targets are met and mutual business objectives are achieved.
• Identify opportunities for upselling and cross-selling additional products or services to existing clients.
• Work closely with the sales team (and other teams, where needed) to identify new business opportunities within existing accounts.

Team Management:

• Build, lead, and manage a team of account managers, providing guidance, coaching, and support to ensure team success.
• Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations.
• Foster a collaborative and positive team culture, promoting knowledge sharing and professional development.

Revenue Forecasting and Reporting:

• Monitor account performance and track key metrics to ensure revenue targets are met or exceeded.
• Prepare regular reports and analysis on account performance, revenue forecasts, and client satisfaction metrics.

Cross-Functional Collaboration:

• Collaborate   with   internal   stakeholders:   Product,   Compliance,   Finance,   Treasury   and Infrastructure to ensure that customer requests/ demands are met, and the customer feedback is communicated clearly  and issues are resolved promptly.
• Advocate for client needs and provide feedback to internal teams to drive product and service improvements.

Other responsibilities:

• Present data and recommendations to internal stakeholders to aid in impactful business decisions and adapting tactics that drive growth within the existing client segments
• Ensure efficient retention and growth of clients, once actively trading
• Escalate relevant issues/outages to the appropriate internal teams
• Collect customer feedback and product feature requests
• Keep CRM tool up to date and maintain excellent client retention processes to clearly identify status and success after a deal is won
• Timely response to clients via phone lines, Whatsapp, Slack or email.

Requirements

• Minimum of 8+ years’ experience in a customer facing role, Account Management, Business Development, and a proven track record in Financial Services, FinTech, banking institution or payment provider.
• Must have a track record of revenue generation and closing opportunities/deals
• Strong negotiation skills
• Exceptional communicator (written and oral) with strong interpersonal skills
• Advanced MS Office, Google Suite Tools and CRM skills along with the willingness and ability to become familiar with company-specific tools/software
• Ability to foster positive and cordial professional relationships internally. This does not preclude you from being assertive and clearly sharing your opinions on business decisions and approach.
• Devotion to high-quality customer service with an outgoing, positive attitude
• Strong organizational skills ensuring you’re on top of every follow up and nothing falls through the cracks
• You’re highly analytical and able to translate customer feedback into data, and customer ideas into product recommendations
• Problem-solving and conflict resolution capabilities
• You’re persevering and willing to roll up your sleeves to do whatever needs to be done
• Ability to wear many hats and the poise to navigate the fast-paced ambiguity of our growing company
• Passionate about our mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets
• Track record of continuous professional growth
• Fluent in English , fluency in French is a strong plus
• Travel may be required.

Deadline

Not Specified

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