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Relationship Manager at First City Monument Bank (FCMB) Limited

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First City Monument Bank (FCMB) Limited

First City Monument Bank (FCMB) Limited, founded in 1982 as First City Merchant Bank, is the first Nigerian bank established without government or foreign support. It became a universal bank in 2001 and adopted its current name, later transforming into a public limited company in 2004 and listing on the Nigerian Stock Exchange the same year. Today, FCMB is the flagship commercial bank of FCMB Group Plc—one of Nigeria’s major financial services conglomerates with operations in retail, commercial, investment banking, microfinance, pensions, and asset management. The bank serves over 5 million customers through more than 200 branches across Nigeria and operates an authorized subsidiary, FCMB (UK) Limited, in the United Kingdom.

Applications are invited from suitable and qualified candidates for the Position of Relationship Manager at First City Monument Bank (FCMB) Limited.

Job Title: Relationship Manager

Position Summary

  • The Relationship Manager is responsible for developing and managing customer relationships, driving business growth, and ensuring excellent service delivery.
  • The role involves identifying new business opportunities, cross-selling banking products, managing client portfolios, and ensuring adherence to risk and compliance guidelines in line with the bank’s policies and the regulatory framework of the Central Bank of Nigeria (CBN).

Key Responsibilities

  • Source, acquire, and grow new customer relationships (Retail, SME, Commercial, or Corporate depending on role level).
  • Drive sales of the bank’s products and services (loans, deposits, cards, digital banking, investment products, etc.).
  • Achieve assigned deposit, loan, and revenue targets.
  • Develop strategies to penetrate new markets and deepen existing customer relationships.

Relationship Management:

  • Maintain and strengthen long-term customer relationships through regular engagement.
  • Serve as primary contact person for assigned customers, providing financial advice and solutions.
  • Monitor client accounts to anticipate needs and resolve issues proactively.
  • Ensure prompt handling of customer requests, complaints, and inquiries.

Credit & Risk Management:

  • Prepare and review credit proposals in line with the bank’s credit policy and regulatory guidelines.
  • Monitor loan performance, collections, and portfolio quality.
  • Identify and mitigate potential risks in customer relationships.
  • Maintain compliance with internal risk policies and CBN regulatory requirements.

Customer Service & Retention:

  • Provide excellent service delivery to ensure high customer satisfaction and loyalty.
  • Implement customer retention strategies to reduce attrition.
  • Promote the use of the bank’s digital channels and self-service platforms.

Market Intelligence & Reporting:

  • Gather market and competitor information to support business strategy.
  • Provide periodic reports on sales performance, customer feedback, and portfolio status.
  • Track KPIs such as loan book growth, deposit mobilization, and cross-sell ratio.

Key Performance Indicators (KPIs):

  • Growth in deposit and loan portfolio.
  • Achievement of monthly/quarterly sales targets.
  • Quality of credit portfolio (non-performing loans ratio).
  • Customer retention rate and satisfaction score.
  • Cross-sell ratio of banking products.
  • Timeliness and accuracy in reporting and compliance adherence.

See Also:

Relationship Officer at First City Monument Bank (FCMB) Limited

Front Desk/Admin Officer at Palmpay

Required Qualifications & Skills for the Position of Relationship Manager at First City Monument Bank (FCMB) Limited

  • Bachelor’s Degree in Business Administration, Economics, Finance, Banking, Marketing, or related field.
  • Professional certifications (e.g., ICAN, ACCA, CIBN) are an advantage.
  • 5 – 10 years’ banking experience with proven portfolio management skills (for Manager level).
  • Strong knowledge of banking products, credit analysis, and regulatory requirements.
  • Excellent sales, negotiation, and presentation skills.
  • Strong analytical and problem-solving ability.
  • High customer service orientation with good interpersonal skills.
  • Proficiency in MS Office and familiarity with banking applications/CRM tools.

Application Closing Date

Not Specified.

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How to Apply

Interested and qualified candidates should send their CV to: leonard.nwaorgu@fcmb.com using the Job Title as the subject of the email.

To apply for this job email your details to leonard.nwaorgu@fcmb.com

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