Dangote Group
Dangote Group is one of Africa’s largest and most diversified industrial conglomerates, headquartered in Lagos, Nigeria. Founded by Aliko Dangote, the group operates in key sectors including cement, sugar, salt, flour, pasta, oil and gas, fertilizers, and petrochemicals. Its flagship company, Dangote Cement, is the largest cement producer in Sub-Saharan Africa. The group is also behind the Dangote Refinery, one of the world’s largest single-train refineries. Committed to industrialization, job creation, and economic development, Dangote Group plays a pivotal role in reducing import dependence and driving sustainable growth across Nigeria and the African continent.
Applications are invited from suitable and qualified candidates for the position of Regional Customer Experience Manager at Dangote Group.
Job Title: Regional Customer Experience Manager
Job Purpose / Summary
- To manage the regional Service Support team and own the customer experience within a specific geographical area.
- This role ensures the quality resolution of all customer issues and acts as the bridge between regional partners and the central command.
Duties and Responsibilities
- Handle complex customer issues that cannot be resolved by the Service Support Supervisors.
- Manage, coach, and oversee the daily workload, case management, and performance of the regional team of Service Support Supervisors and Officers.
- Prepare and present regular reports on regional service trends, challenges, team performance, and customer sentiment to the Head of Customer Success.
- Provide actionable feedback to central operations based on on-the-ground intelligence to drive service improvements.
Key Interfaces:
- Internal: Head of Customer Success, Service Support Supervisors, Key Partner Stations.
- External: Customers within the region.
Requirements
- BSc in Business Administration or a related discipline.
- 5-7 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
- Direct experience in Nigeria’s downstream oil and gas retail sector is mandatory.
- Strong understanding of customer service principles and practices.
- Excellent leadership, coaching, and conflict resolution skills.
- Willingness to travel within the designated region.
Application Closing Date
Not Specified.
To apply for this job please visit careers.dangote.com.
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