Mantrac Nigeria Limited
Mantrac Nigeria Limited is the sole authorized dealer for Caterpillar products and services in Nigeria, offering a wide range of heavy machinery and power systems used in construction, mining, agriculture, and energy sectors. A subsidiary of the Mantrac Group, the company provides sales, rental, parts, and after-sales support for Caterpillar equipment, including generators, engines, and earthmoving machines. With a network of branches and service centers across Nigeria, Mantrac is known for its technical expertise, reliable customer service, and commitment to supporting large-scale infrastructure and industrial projects throughout the country.
Applications are invited from suitable and qualified candidates for the position of Product Support Sales Representative At Mantrac Nigeria Limited.
Job Title: Product Support Sales Representative
Job Description
- The role focuses on visiting and engaging customers to drive parts, service, and unit sales, while promoting product support programs like CTS, REMAN, and SOS.
- It also includes preparing quotations, ensuring timely delivery and invoicing, maintaining customer profiles, resolving complaints, and supporting marketing initiatives and training programs to enhance customer satisfaction and loyalty.
Responsibilities
- Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
- Sell and implement product support programs such as CTS, REMAN, SOS, etc. on a regular basis.
- Prepare relevant quotations and/or tenders (accurate and complete to requirement), present to customers, arrange follow-up activities as desired, and ensure conversion to effective sales.
- Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
- Preparation and implementation of a weekly call plan and corresponding summary report.
- Preparation and updating the customers’ profile list.
- Keep abreast of product/service information from Caterpillar and related suppliers and ensure adequate dissemination to concerned employees and customers.
- Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
- Implement relevant marketing and promotional programs as they arise.
- Arrange and implement relevant training programs for Parts office staff and customer representatives.
Requirements
- HND / B.Sc. Engineering with 2 years of working experience at MNL or a similar company.
- Interpersonal and communication skills
- Ability to take initiative.
- Have good selling skills.
Application Closing Date
Not Specified
Method of Application
Interested and qualified candidates should forward their CV to: recruitment@mantracnigeria.com using the position as the subject of the email.
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To apply for this job email your details to recruitment@mantracnigeria.com
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