Palmpay
PalmPay is a Nigerian fintech company that provides mobile-based financial services, including money transfers, bill payments, airtime purchases, and merchant payments. Launched in 2019 with backing from Transsion Holdings and NetEase, PalmPay offers a digital wallet app aimed at making transactions fast, secure, and accessible to individuals and businesses. It has grown rapidly by combining cashback rewards, user-friendly features, and widespread agent networks to drive financial inclusion across Nigeria and other African markets.
Applications are invited from suitable and qualified candidates for the position of Outbound Call Manager at Palmpay.
Job Title: Outbound Call Manager (Payment Industry)
Responsibilities:
- Drive Team Performance: Achieve overall team targets by owning lead distribution rates and sales conversion rates. Continuously optimize lead qualification efficiency and resource utilization.
- Develop & Coach: Create and implement effective call scripts/sales playbooks. Train and mentor team members to enhance communication skills, productivity, and execution quality.
- Execute Strategy & Reporting: Implement team management policies and incentive programs.
See Also:
Human Resources Business Partner at Palmpay
Customer Service Representative at Palmpay
Requirements for the position of Outbound Call Manager at Palmpay:
- Education: Bachelor’s degree or higher.
- Experience: 2+ years managing tele-sales teams (10+ members), preferably in financial services.
- Leadership Profile: Innovative mindset with proactive problem-solving skills
- Results-driven work ethic with strong accountability
- Excellent cross-functional communication abilities
Deadline
Not Specified
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To apply for this job please visit palmpaylimited.applytojob.com.
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