Palmpay
PalmPay is a Nigerian fintech company that provides mobile-based financial services, including money transfers, bill payments, airtime purchases, and merchant payments. Launched in 2019 with backing from Transsion Holdings and NetEase, PalmPay offers a digital wallet app aimed at making transactions fast, secure, and accessible to individuals and businesses. It has grown rapidly by combining cashback rewards, user-friendly features, and widespread agent networks to drive financial inclusion across Nigeria and other African markets.
Applications are invited from suitable and qualified candidates for the position of Operations Manager at Palmpay.
Job Title: Operations Manager
Responsibilities:
- Define and oversee the development of new product features while tracking success metrics.
- Collaborate with cross-functional teams to align product goals with business objectives.
- Enhance user experiences through research, feedback, and data-driven improvements.
- Work closely with customer service to resolve user issues and implement solutions.
- Conduct market and competitor analysis to identify trends and maintain competitiveness.
- Develop and prioritize a product roadmap that supports strategic business goals.
- Optimize operational workflows to ensure efficiency in product delivery and reconciliation processes.
See Also:
Outbound Call Manager at Palmpay
Human Resources Business Partner at Palmpay
Qualifications for the position of Operations Manager at Palmpay:
- Proven experience in operations management with a focus on customer acquisition.
- Strong knowledge of customer acquisition strategies and techniques.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and make strategic decisions.
- Proven leadership and team management abilities.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Detail-oriented with strong data analytics skills.
- Ability to work under pressure and meet deadlines.
Deadline
Not Specified
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To apply for this job please visit palmpaylimited.applytojob.com.
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