Stanbic IBTC Bank
Stanbic IBTC Bank is a leading Nigerian financial institution and a member of the Standard Bank Group, Africa’s largest banking group by assets. It offers a wide range of services including personal and business banking, wealth management, pensions, asset management, investment banking, and stockbroking. Known for its strong digital banking capabilities and customer-focused approach, Stanbic IBTC serves individuals, SMEs, and large corporations across Nigeria. The bank combines global expertise with local insight to support economic growth, financial inclusion, and innovation in the Nigerian financial sector.
Job Title: Virtual Banker Africa China Banking
Job Description
- To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
- This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
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Qualifications For Entry Level Virtual Banker Job At Stanbic IBTC Bank
- B.Sc in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Experience:
- Mandarin speaking.
- 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
- Experience in telecommunications Support.
- Understanding of Stanbic IBTC’s products and services.
- Conceptual and practical knowledge of credit procedures, policies, and standards
- Computer literacy, particularly with Microsoft Word, Excel and Power Point
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution
Deadline
Not Specified
To apply for this job please visit www.standardbank.com.
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