SIMS Nigeria Limited
SIMS Nigeria Limited is a leading Nigerian company specializing in the distribution and retail of consumer electronics and household appliances. Established in 1987, SIMS is known for representing major global brands like Samsung, Panasonic, and Royal. The company operates a wide network of retail outlets and service centers across Nigeria, offering products such as televisions, refrigerators, air conditioners, and kitchen appliances. Its focus on quality, customer service, and after-sales support has made it a trusted name in the Nigerian electronics market.
Applications are invited from suitable and qualified candidates for the Position of Customer Service Representative at SIMS Nigeria Limited.
Job Title: Customer Service Representative
Job Description
- As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
- You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with patience and empathy.
- Provide product and service information to customers.
- Process orders, returns, and exchanges.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer needs are met.
- Identify and escalate priority issues to the appropriate team members.
- Stay up-to-date with product knowledge and company policies.
See Also:
Apply: Sales Support Intern at Schlumberger
Apply: Graduate Trainee at Careers Verified
Qualifications for the Position of Customer Service Representative at SIMS Nigeria Limited
- Minimum of a 2nd class HND / B.Sc Degree / BA degree in any discipline
- Minimum of 2 years proven experience in a customer service role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and effectively.
- Proficiency in using customer service software, Microsoft Office Suite.
Application Closing Date
5th September, 2025.
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How to Apply
Interested and qualified candidates should send their Resume to: employment@simsng.com using the Job Title & Location as the subject of the email.
To apply for this job email your details to employment@simsng.com
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