Customer Service Representative at Resource Intermediaries Limited (RIL)

Job Title: Customer Service Representative

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• Candidates should possess a High School Diploma with 2-3 years experience
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary

N100,000 / Month.

Application Closing Date

25th July, 2025.

How to Apply for the position of Customer Service Representative at Resource Intermediaries Limited (RIL)

Interested and qualified candidates should send their CV to: vadisa@resourceintermediaries.org using the Job Title as the subject of the email.