Optimus Bank
Optimus Bank Limited is a fully licensed national commercial bank in Nigeria that began operations on January, 2023, following licensing by the Central Bank in October 2022. With headquarters in Lagos, the bank combines traditional branch banking with a strong digital-first strategy and ambitions to promote financial inclusion across underserved communities. Optimus has rapidly gained recognition as one of Nigeria’s fastest-growing banks, powered by its OptiVerse mobile and web platforms, innovative product offerings, and data-driven customer engagement. It achieved a “Bbb” credit rating with a stable outlook in mid-2025, reflecting solid liquidity, improving profitability, strong shareholder backing, and a robust ESG score amid a competitive market and limited operating history.
Applications are invited from suitable and qualified candidates for the Position of Customer Service Officer at Optimus Bank.
Job Title: Customer Service Officer
Responsibilities
- Ensure effective and timely service delivery to customers at all customer service unit.
- Ensure efficient Turn Around Time (TAT)in line with service level agreements.
- Ensure timely and error free processing.
- Ensure timely execution of end-of-day procedures including reports.
- Ensure effective utilization- of-physical assets at the Customer Service Unit
- Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
- Ensure Zero Fraud Tolerance and Regulatory Infraction
- Effective Cost Management to ensure that Customer Service sub-units are efficient.
- Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
- Drive digital adoption in the branch.
- Maintain and update customer files
Requirements for the Position of Customer Service Officer at Optimus Bank
Education/Qualification
- A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience
- Minimum of 2 years’ banking experience in Customer Service.
To apply for this job please visit optimusbank.zohorecruit.com.
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