
MTN Nigeria
MTN Nigeria is the largest telecommunications company in Nigeria and a subsidiary of the MTN Group, a multinational telecoms giant based in South Africa. Launched in 2001, MTN Nigeria provides a wide range of services including mobile voice and data, broadband internet, digital financial services, and enterprise solutions. With a vast network infrastructure and millions of subscribers nationwide, MTN plays a crucial role in connecting people, businesses, and communities. The company is known for its innovation, strong customer focus, and contributions to Nigeria’s digital economy, including investments in 5G, fintech, and social impact initiatives.
Applications are invited from suitable and qualified candidates for the Position of Customer Experience Officer at MTN Nigeria.
Job Title: Officer – Customer Operations West 2. Customer Relations and Experience
Mission:
Contribute to the sustenance of the MTN brand by providing high-quality customer care to all MTN’s customers through assigned media or within a designated location.
Description:
- Escalate and route customer issues to the relevant process operators.
- Perform necessary system transactions related to customer request.
- Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
- Maintain Integrity of managing subscriber data/information.
- Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
- Identify and report on customer impacting trends.
- Enlighten and educate customers on new products and initiatives within MTN.
- Educate customer on use of products and services.
- Document actions taken to resolve client problems.
- Verify correct cash amounts are paid
- Perform software installation and configuration requests.
- Perform incidence escalation process in compliance with laid down policies and procedures
- Collect and book- in customer phones for warranty repairs
- Communicate credit status to customers
- Identify problematic invoices proactively and promptly notify the billing division
- Assist with Printing post-paid client bills
- Generate funds from sales and render after sales support service
- Handle cash and ensure correct amounts are paid
- Collect customer phones for warranty repairs
Education:
- First Degree in any related field
- Fluent in English
Experience:
- 3-7 years’ experience, which includes
- Experience working with others.
- Experience working in a medium-organization
- Experience in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)
To apply for this job please visit ehle.fa.em2.oraclecloud.com.
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