Stanbic IBTC Bank
Stanbic IBTC Bank is a leading Nigerian financial institution and a member of the Standard Bank Group, Africa’s largest banking group by assets. It offers a wide range of services including personal and business banking, wealth management, pensions, asset management, investment banking, and stockbroking. Known for its strong digital banking capabilities and customer-focused approach, Stanbic IBTC serves individuals, SMEs, and large corporations across Nigeria. The bank combines global expertise with local insight to support economic growth, financial inclusion, and innovation in the Nigerian financial sector.
Applications are invited from suitable and qualified candidates for the Position of Customer (Client) Service Officer at Stanbic IBTC Bank.
Job Title: Officer, Client Service
Job Description
- To ensure that the needs of clients, both existing and prospective, are adequately satisfied. To respond to clients’ queries received via telephone, emails or during meetings with walk-in clients.
Job Responsibilities
- Responsible for attending to walk-in and call-in clients and ensuring that their needs are adequately met in a professional, courteous and efficient manner.
- Providing error free and timely information to clients.
- Respond to clients’ enquiries via email within 24 hours.
- Cross-selling of products of the Group
- Responsible for ensuring that the Company’s products are not mis-understood by the clients.
- Direct development of client customized solutions
- Ensures that MUD – Material Unusual and Difficult transactions/clients are delegated upwards.
See Also:
Rainoil Limited Recruitment 2025
Administrative Officer at Swift Consulting Limited Limited – Internship
Qualifications
- University Degree in Economics, Business Administration or related fields.
Experience:
- Understanding of the capital market & its operations, products and services
- 2 – 3 years’ experience in the customer service industry/unit preferrably in a Stockbrocking firm.
Behavioural Competencies:
- Understanding People
- Articulating Information
- Interacting with People
- Establishing Rapport
- Exploring Possibilities.
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding
- Product Knowledge
- Active Listening
- Query Resolution.
Deadline
Not Specified
Click Here to See Other Jobs.
To apply for this job please visit jobs.smartrecruiters.com.
Discover more from Webby Services
Subscribe to get the latest posts sent to your email.