First Bank of Nigeria
First Bank of Nigeria Limited is the country’s oldest and one of its largest financial institutions, founded in 1894. Headquartered in Lagos, it offers a broad range of banking and financial services to individuals, businesses, and government entities. With an extensive branch network and digital platforms, First Bank serves millions of customers across Nigeria and several other African countries, as well as international offices in Europe and Asia. It is known for its stability, heritage, and role in driving financial inclusion and economic development.
Applications are invited from suitable and qualified candidates for the position of Client (Customer) Service Officer at First Bank of Nigeria.
Job Title: Client Service Officer (CSO)-Treasury & Financial Institutions
Duties And Responsibilities
- Ensure robust access control mechanisms to protect sensitive information, allowing only authorized personnel to access specific documents
- Ensure periodic review of documents to ensure old files are digitized and archived in line with documents management best practice.
- Establish rigorous audit and monitoring processes to detect and address security vulnerabilities and compliance issues promptly
- Implement a centralized complaints management system to log, track, manage and provide robust feedback loops on all customer complaints, issues and resolutions.
- Use data analytics to perform root cause analysis of recurring issues and implement corrective actions.
- Perform all other duties as assigned by the Business Managers
Job Requirements for Client (Customer) Service Officer at First Bank of Nigeria
Education:
- Bachelor’s Degree
- MBA or any professional qualification in Business Management, customer service, business analytics and marketing is an added advantage.
Experience:
- Minimum of 3 years experience in banking operations with knowledge of customer service in a supervisory role within the financial service industry.
- Previous experience in Customer Service would be an added advantage.
Deadline
18th August, 2025
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